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Terms, Conditions & Privacy

Customer service representatives are available on Working Days from 10am - 4.00p.m.
You may get in touch by using the "Contact Us" button on our Web site.

We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry. Working Days are Monday to Friday other than Public Holidays

Enquiries about Orders Placed
If for any reason you need to contact us with regard to a particular order please follow the instructions below:
  • Return to www.sharp-parts.co.uk
  • Click on "My Account” at the top of the page
  • Click on "Review Previous Orders” in the "Orders” section
  • Click on the "Enquire” icon for the relevant order.
  • Enter your name in the field provided
  • Type your enquiry/message in the "Enquiry/Message” box.

Quality Of Goods
We never compromise the quality of our goods, we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Please see the section "Damaged Goods” in the "Delivery & Returns” section of our website for further instructions.


Missing Items.
It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Both Royal Mail and our Courier should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first.

As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. Your statutory rights are not affected.

In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.


Payment Options & Terms
We accept Mastercard, Switch, Visa, Delta and Debit Cards. Unfortunately we cannot accept payment by any other card. 

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

We are happy to accept payment by cheque. Please mail cheques, with a copy of your order, to our address in the contact details. Just complete your order as usual on the website, choose the cheque payment option and at the checkout print your order.


Business to Business Sales.
Please note we do not offer Credit Facilities. We can provide Pro Forma Invoices if required. These will be created by our Sales team and forwarded by Fax or E-Mail


Security of Credit Card Payments
All transactions on this site are processed using SSL, (Secure Socket Layer), an encryption feature of software built into web browsers, preventing access to information exchanged between your browser and the server, by anyone else. This protects the transfer of credit card and other details to our server.

On most PC's you will see a padlock symbol at the bottom of your browser, indicating that the pages are being displayed under SSL encryption. Depending on your browser set up this may also display the security alert: "You are about to view pages over a secure connection, any information you exchange within this site cannot be viewed by anyone else on the web". Your security and satisfaction are a prime concern at Wizard Distributors.


Order Acceptance
Order Acceptance and the completion of the contract between us will take place upon dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the Cancellation instructions in our terms and conditions.

Non-acceptance of an order may be a result of one of the following:
  • Our inability to obtain authorization for your payment.
  • The product you ordered being unavailable from stock.
  • The identification of a pricing or product description error.
We reserve the right to not communicate regarding a transaction for which authorization was not obtained or if fraudulent activity is suspected or identified.


Pricing & VAT

The prices payable for goods that you order are as set out on our website. All prices are subject to VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Charging will be made by Wizard Distributors, a VAT registered Company. 


Brands and Trademarks.
All brand names and product names are trademarks or trade names of their respective holders. The brands and trademarks owned by the OEMs (original equipment manufacturers) are referred to only for the purpose of pointing out which of the OEM products are compatible with ours. Wizard Distributors are not in any way associated with any OEM.

Damage to your computer.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 Ownership of rights.

All rights, including copyright, in this website are owned by or licensed to Wizard Distributors. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

Risk and ownership.

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

Privacy & Security Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for two reasons:
  • firstly, to process your order
  • second, to provide you with the best possible service
We will never pass on your details to third parties.

We operate a policy, which gives users the opportunity to opt in or out of receiving marketing material and promotional emails. If you would like to be removed from our e-mailing list please follow the instructions below:
  • Return to www.sharp-parts.co.uk
  • Click on "My Account” at the top of the page
  • Click on "Mailing List
  • Enter your details in the fields provided and tick "Remove from mailing list”
  • Press continue
  • Note that for security purposes you are sent an automated email containing a link for you to click and confirm this request.
The type of information we will collect about you includes:
  • your name
  • address
  • phone number
  • email address
  • credit/debit card details
We will never collect sensitive information about you without your explicit consent.

You can check and amend the basic data we hold about you by following the instructions below:
If you would like us to supply you with details of more comprehensive data we hold about you (if any) please contact us.

The personal information, which we hold, will be held securely in accordance with our internal security policy and current UK law.


Cookies
We use technology to track the shopping cart of visitors to our site. This includes using a "cookie" which is stored on your computer; this offers the facility to auto complete your address details on our order form. You can usually modify your browser to prevent this happening. If you have any questions/comments about privacy, you should contact us.

Your security and satisfaction are our prime concerns at Wizard Distributors and if you would like to discuss matters with us you should contact us.

Changes to legal notices.

 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language.

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.



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